SHIPPING AS USUAL | CLICK HERE FOR OUR CORONAVIRUS UPDATE

Delivery 


CORONAVIRUS UPDATE

YES, we are sending out parcels every day.

You can order as normal and we'll rush out your order - but please be patient as everything is taking a tiny bit longer at the moment.

Let's hope we get through this horrible period swiftly - but in the meantime, enjoy every minute spent with your loved four legged friend. Bet they are so happy to have you at home all day!

With love

Lilly & Rabbit



FREE UK MAINLAND DELIVERY ON ALL ORDERS OF £125 OR MORE
 
PLUS FREE UK RETURNS 

Delivery charges for orders less than £125 or outside UK mainland:

Standard Delivery £3.00
Usually arrives in 3 - 4 working days 
Delivered by Royal Mail with online tracking

Express Delivery £5
Usually arrives in 1-2 working days 
Delivered by Royal Mail with online tracking 

 Next Working Day Delivery £7 
Guaranteed next day before 8pm
Monday to Thursday only order by 11.45am

Before 12pm Next Working Day Delivery £13
Guaranteed delivery next working day before midday 
Monday to Thursday only order by 11.45am

EC Countries Standard £15 Transit time 6 - 8 days

Worldwide Standard £20 Transit time 8 - 10 working days (excludes large shipment items beds and pet carriers which are billed at a surcharge)

**Working days do not include Saturday or Sundays or Bank Holidays.

Shipping days: orders received end of day Thursday, Friday's , during the weekend or during Bank Holiday will be processed the following working day.

We keep in stock most dog collars, dog leads, dog sweaters, dog carriers and dog coats as well as dog toys, cat toys and cat treats. Dog beds, Dog hats and some of our dog blankets are made to order and can have a wait time of about 2-3 weeks, so please allow up to 28 days for delivery or email us for earlier delivery dates on sales@lovemydog.co.uk

DELIVERY ON BESPOKE 

When you bring your dog in for a bespoke fitting, we make priority time in the studio. A fitted dog coat, collar and lead will usually take 3 - 4 months, but unusual designs, or where we need to source unusual fabrics or embellishments can take longer. We will need to visit you to measure your dog to have their new garment sizes. Should further alterations be required, we will offer you the choice of a third fitting or delivery to your home, free of charge. Bespoke items are payable prior to work begins and are non refundable.

DELIVERY METHODS 

Your parcel is sent either Royal Mail tracked or with a reputable courier such as DPD, UKMail, Parcelforce, UPS or Interlink.

GUARANTEE 

For your peace of mind we offer a full no-quibble guarantee. Our hand-crafted products are of the highest quality, and all are exclusive, original designs, but if you are not fully satisfied with your purchase, simply return it to us within 14 days in good condition as received in the original packaging and we will refund you - no questions asked. Please send the item registered or recorded post to the full value, as we can only refund products that are returned safely to the studio.

SALE & CLEARENCE ITEMS 

Please note Sale items must be returned within 7 days of date of Invoice and are not eligible for a refund but exchange or credit note only. P&P charges for UK residents on Sale item exchanges are £3.95 and as shown postage costs for overseas residents on our delivery cost page.

NON SALE EXCHANGES & REFUNDS 

If you would like to exchange your item for a different size or different product, or wish to have a refund just return your goods in its unused condition and original packaging within 14 days with your contact name and daytime tel number enclosed and what you would like. Postage fees for the return of the goods within the 14 day period are not covered by Lovemydog & LISH. Premium or Express postage fees are not refunded. There is no postage charge for your first UK exchange when we return the exchanged item to you . Any further exchanges required, P&P is chargeable at £3.95. Sale or Clearance items are chargeable for postage on exchanges. The biggest reason our customers ask for an exchange is on sizes, particularly collars, so please take a few moments to measure your dog accurately before ordering - it really helps to get the right size first time.

RETURN ADDRESS FOR EXCHANGES AND REFUNDS


Love My Dog & LISH
C/O Haul & Store
Unit 17, Admiralty Way
Camberley
Surrey 
GU15 3DT





For an exchange or refund to be considered, any returned goods must be accompanied by the returns form (which can be found inside your package or inside your carton) .

Please send your items back as received in their original packaging with cordlocks attached, via a guaranteed delivery service such as Royal Mail Recorded, Royal Mail Special Delivery. Lovemydog Ltd and LISH is not liable for goods in transit until they reach our premises. If you are using our UK free return service be sure you obtain proof of postage and signature. See our Terms & Conditions for more information.

If you cancel your order within 14 days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage you paid, in accordance with the Consumer Contracts Regulations 2013. If you paid for express delivery, we will only refund the cost of standard delivery. If you are outside the UK you will have to pay the costs of sending the order back to us. We will not refund any postage charges if you cancel after the 14 days allowed under the Consumer Contracts Regulations 2013 or if you only cancel part of your order.